The Ravenglass & Eskdale Railway Preservation Society

Privacy Notice

This page sets out the details of the Ravenglass and Eskdale Railway Preservation Society's privacy notice in relation to information collected about you.

Who we are

The Ravenglass & Eskdale Railway Preservation Society

The Station

Ravenglass

Cumbria

CA18 1SW

We are a Limited Company, incorporated in England with registation number 697768.

We have a charitable trust which is registered with the Charity Commission for England and Wales, charity number 1067272.

What information do we collect about you?

We collect the personal data that you may volunteer as part of membership or donation forms, e-newsletter sign-ups, online purchases, e-mails and other communications.

Personal information we collect may include:

  • your name, title, gender and date of birth;
  • postal address, email address and phone number;
  • family and spouse/partner details, relationships to other donors and/or Members;
  • gift Aid status;
  • information regarding your usage of the website
  • details of correspondence sent to you, or received from you;
  • details of correspondence sent to you, or received from you;
  • other information relevant to activities of the Ravenglass & Eskdale Railway Preservation Society

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

What we do with your information

Depending on your relationship with the Ravenglass and Eskdale Railway Preservation Society, and the preferences you have indicated, data we hold may be used by us for the following purposes:

  • Send you promotional, marketing or fundraising information by post, telephone or electronic means. These types of communications can include:
    • News and updates about the Ravenglass and Eskdale Railway and the Preservation Society, such as the R&ER magazine, and e-mail updates.
    • Information on our fundraising operations, including occasional targeted requests to consider giving financial support to the Ravenglass and Eskdale Railway and the Preservation Society, or to ask you to consider supporting us in other ways.
    • Other relevant communications based upon your relationship with the Ravenglass and Eskdale Railway and the Preservation Society.
  • Data screening and cleansing, to check if we have accurate contact details for you - see How we update, screen and analyse your information for further information.
  • To send you surveys, and for market research purposes.
  • Tools may be used to monitor the effectiveness of our communications with you, including email tracking, which records when an e-newsletter from us is opened and/or how many links are clicked within the message. The data from this tracking is generally used in an aggregated and anonymised form.

You can opt out of any / all of our communications at any point by contacting [email protected]

There are some membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you.  This would include member benefits such as the R&ER magazine and membership cards, renewal reminders, and querying returned mail or bounced payments with you.

How we update, screen and analyse your information

We periodically review records of members to ensure your data is as accurate as possible.

We may contact you to request confirmation of your records.

Who we might share your information with

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf.

Examples of such data processors would be mailing houses for the sending of our R&ER magazine and bulk email distribution services.

Any such companies are acting as approved data processors for the Ravenglass & Eskdale Railway Preservation Society, and we retain full responsibility for your personal data. Data processors will act only on our instructions.

We may occasionally need to transfer your personal information overseas, for instance for bulk email distribution. Where this is necessary, this may be to countries or territories around the world.

Your data will never be sold or passed to any third party for any other purpose.

How we keep your information secure

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification.

All our volunteers and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our members' personal data.

We store membership details in an electronic database.

How can I access the information about me, and correction of information?

You can ask us if we are keeping any personal data about you and you can also request to receive a copy of that personal data - this is called a Subject Access Request.

To make a Subject Access Request you will need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving licence before your request can be processed.

Please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request and proof of identity, you will receive a response from us within one month and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

Subject Access Requests should be sent to:

The Ravenglass & Eskdale Railway Preservation Society

The Station

Ravenglass

Cumbria

CA18 1SW

Email: [email protected]

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by the Ravenglass and Eskdale Railway Preservation Society, please contact [email protected]

Cookies

In order to make the Ravenglass and Eskdale Railway Preservation Society website easier to use and improve our service, we sometimes place small amounts of information on your computer. These are known as cookies and they are used by most major websites.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our privacy notice

We periodically review our privacy notice, and may make changes time to time. Any changes made will be posted to this page, and will apply from the time we post them. This privacy notice was last changed on 6 April 2018.

How to contact us

If you have any comments on our privacy notice, or information we hold about you please contact us:

  • by email to [email protected]
  • or write to us at: The Ravenglass & Eskdale Railway Preservation Society, The Station, Ravenglass, Cumbria, CA18 1SW